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Senior Manager, IT Support

Hospitality Full Benefits Career Growth
Company

Swoon

Location

toronto, Canada

Posted

June 04, 2026

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About This Opportunity

Overview


Hybrid (4 days/week in office)



What You’ll Do



  • Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.

  • Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.

  • Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.

  • Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.

  • Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.

  • Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best p...