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In this role, you will:
• Drive and deliver the implementation, governance, and continual service improvement activities related to Incident and Problem Management.
• Collaborate with Process Owner peers to ensure integration between interlocking process areas. 
• Collaborate with IT Risk, Resilience & Reliability and related reporting teams to define metrics and KPIs that describe Incident & Problem Management effectiveness against Bank services.
• Collaborate with stakeholders across the organization to define the vision, strategy, and tactics for Incident & Problem Management within Scotiabank.
• Create and deliver ongoing training material for technology staff in Incident & Problem Management in alignment with departmental training program.
• Monitor and analyze key performance indicators related to Incident & Problem Management and drive ongoing quality and performance improvements across technology.
• Ensure complianc...