+ Lead platform innovation and improvement initiatives in collaboration with Business Product Owner and Technical Lead. + Analyze platform performance data and user feedback to identify opportunities for enhancement. + Partner with product owners and cross-functional teams to define and prioritize platform roadmaps. + Ensure platform strategies align with Manulife’s digital transformation goals, technology compliances and regulatory requirements. + Champion agile delivery practices and serve as a facilitator for scrum teams when needed. + Monitor platform KPIs and drive continuous improvement through data-driven decision-making. + Advocate for user-centric design and accessibility across all digital touchpoints. + Stay abreast of emerging technologies (e.g., AI, blockchain, open APIs) and assess their applicability to platform evolution. + Monitor digital platforms and mobile ...