Transform digital banking engagement with BMO as a Senior Manager in Toronto. This hybrid role focuses on enhancing self-serve banking behaviors through strategic leadership and initiative management.
You will report to the Director of Customer Lifecycle Management & Strategy while overseeing the execution of several high-impact initiatives. Responsible for the multi-year strategy, you will work closely with diverse teams to enable seamless customer experiences across digital channels. This role plays a key part in fostering culture and performance aligned with BMO’s core values.
Key Responsibilities:
• Lead the development of a comprehensive digital strategy
• Manage delivery of large-scale engagement programs
• Oversee enterprise change management initiatives
• Analyze data to improve digital adoption metrics
• Influence cross-departmental collaboration for success
Requirements:
• Over 7 years in digital strategy or customer experience
• Experience in le...