161 Bay Street (93021), Canada, Toronto, Ontario.

Senior Manager, Customer Resiliency Strategy and Analytics

About the Role

As a Senior Manager, Customer Resiliency Analytics, you will lead the strategy and analytics for both our Collections and Recoveries programs. Your primary mission will be to define, execute and continuously monitor customer‑centric strategies that help customers get back on track with credit, while also protecting the financial health and business outcomes of Capital One Canada.

You will be the custodian of portfolio risk for delinquent and charged‑off accounts, working closely with internal loss forecasting teams to ensure a grounded outlook on expected future losses.

This role requires a unique combination of strategic thinking, analytics expertise, people leadership, and executive communication. You’ll lead and develop a high‑performing team of analysts, partner with colleagues across Credit Risk, Loss Forecasting, ...