Shape the future of customer experiences at BMO as Senior Manager for Mortgage Renewal Lifecycle in Toronto. Focus on transforming transactional renewals into meaningful relationship moments in a hybrid setting.
This 16-month contract role involves leading the design and execution of enhanced customer journeys that prioritize retention and relationship growth. The role requires strategic leadership and a strong ability to manage cross-functional partnerships, ensuring alignment with key operational strategies.
Key Responsibilities:
• Lead the design of Mortgage Renewal Lifecycle and its roadmap
• Manage end-to-end journey delivery with a focus on quality
• Orchestrate customer experiences across digital and other channels
• Collaborate closely with various teams for initiative success
• Define KPIs for effective journey performance tracking
Requirements:
• 7+ years experience in lending or related fields
• Experience managing large cross-functional project...