Job Description

What is the Opportunity?

The Senior Manager, Client Relationship Management (CRM) is responsible for the development and implementation of Salesforce.com CRM technology initiatives for RBC Insurance (RBCI).

Reporting to the Director, Client Relationship Management & Sales Tools, this individual is a key member of the Salesforce.com Center of Excellence and acts as trusted advisor and Salesforce.com CRM technology subject matter expert. The successful candidate will build business capabilities through the development of CRM technology enabled solutions and will work with key business partners to ensure deployment and strong adoption of CRM solutions. This role acts as a senior administrator for our Salesforce.com instances as we drive towards the cutting edge of Salesforce.com innovation and continue to enhance the Salesforce.com platforms for all of RBCI.

What will you do?

• Develop customized sol...