Take a leading role in shaping customer loyalty at a major retail firm in Brampton, ON. This hybrid Senior Manager position emphasizes innovation and cross-functional collaboration.
As the Senior Manager of Loyalty Programs, you will direct the strategy and operations of a high-impact loyalty program. Your leadership will ensure that every activity aligns with business goals while supporting a smooth transition from legacy systems. Collaborate across marketing, digital, and customer experience to enrich the program and enhance customer engagement.
Key Responsibilities:
• Lead strategy and daily operations of the loyalty program
• Oversee UAT, defect management, and release readiness
• Design new loyalty framework, including rewards and tiers
• Manage transition strategy from legacy systems
• Align stakeholders on compliance and financial performance
Requirements:
• 5+ years in loyalty or CRM roles, 2+ in leadership
• Strong knowledge of loyalty platforms a...