Empower your career as a Senior Technical Support Specialist in an innovative tech environment. Use your extensive troubleshooting skills to deliver exceptional IT support while embracing new technologies.
In this role, you'll act as the primary IT expert for the Calgary office, providing on-site assistance and remote support to users in various locations. Collaborate with team members to optimize processes and enhance user satisfaction through efficient lifecycle management of devices and resources.
Key Responsibilities:
• Provide primary IT support for the Calgary office
• Manage Level 1 and Level 2 user support remotely
• Oversee equipment onboarding and user access
• Build, configure, and support multi-platform workstations
• Assist in maintaining documentation and procedures
Requirements:
• 7 years minimum in IT support or operations
• Strong troubleshooting skills in Windows environments
• Knowledge of macOS support and management
• Experience ...