Elevate your career at OpenText as a Senior Incident Management Project Manager, where your skills in operations communication are vital for client satisfaction and service improvement.
In this role, you'll join the GTS Operations team at OpenText, responsible for managing incident communications and producing high-quality root cause analysis reports. Your ability to articulate complex processes clearly will help define operational success and improve client experiences. With focus on continuous improvement, you will collaborate with various teams to refine procedures and enhance transparency.
Key Responsibilities:
• Manage incident communications for real-time updates
• Create post-incident reports detailing root causes
• Revise and maintain effective communication templates
• Collaborate with technical teams to inform incident response
• Support operational improvements through reporting
Requirements:
• Bachelor’s in Communications, Journalism, or related f...