Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
Be the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation path
Manage multi-stakeholder delivery without escalating to founders on routine decisions
Handle scope changes, pushback, and at-risk implementations calmly and decisively
2. Workflow and Solution Design
Translate complex customer requirements into scalable Unifize configurations across multiple modules
Lead discovery, ask the right questions before touching a configuration
Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
Push back on customer requests when the proposed approach will not scale, and document the de...