Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
Tests and troubleshoots functionality of installed systems.
Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
Provides feedback based on client experiences to product and professional services teams for product and process improvements.
May work directly with clients on-site or provide project support remotely.
May work on pre-sales activities Identifies additional.
product/services opportunities in customer organization.