Serve as the primary point of contact for enterprise-level clients, ensuring all deliverables are aligned to business goals and executed on time and at high quality.
Translate client goals into actionable marketing objectives and measurable deliverables.
Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination across creative and technical teams.
Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization.
Lead cross‑functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs that drive measurable impact.
Identify growth opportunities within accounts and support renewals and expansions in collaboration with leadership.
Contribute to internal process improvements and mentor mid-level CSMs and Project Coordinators to build team ca...