Drive UX research excellence at Loblaw Digital in Downtown Toronto. This maternity leave coverage position empowers you to elevate customer experiences through strategic insights.
As the Director of UX Research, you'll guide a team of approximately 10 researchers in utilizing mixed-methods approaches. Collaborating with product design and engineering, your role will significantly impact brands like Shoppers Drug Mart and PC Optimum, ensuring that customer needs are embedded in every phase of product development.
Key Responsibilities:
• Lead and mentor a talented UX research team
• Champion UX insights that influence product strategies
• Oversee significant projects providing actionable research outcomes
• Advance customer feedback programs to enhance product alignment
• Collaborate with various departments to embed research insights
Requirements:
• 8+ years of leadership in research within digital domains
• Proven track record of using research to inform d...