Lead engagement strategies and revenue initiatives at Fairstone as the Senior Director. Shape best-in-class customer experiences for one of Canada’s largest retail credit card portfolios.
This full-time position offers you the opportunity to implement data-driven strategies that enhance customer loyalty and optimize portfolio revenue at Fairstone. With 8-10 years in customer engagement, you will manage a talented team responsible for lifecycle management and growth. By leveraging analytics and customer insights, you’ll create initiatives that resonate with our diverse customer base while fostering collaboration with Marketing, Risk, and Finance divisions.
Key Responsibilities:
• Own post-acquisition engagement strategies
• Inspire a team focused on revenue generation
• Develop initiatives that drive purchase frequency
• Optimize spend and introduce value-add products
• Ensure campaigns target various customer segments
Requirements:
• Over 8 years in financial...