Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
The Opportunity
This is a rare opportunity to lead world-class support at one of the fastest-growing legal SaaS platforms in the world. You'll own the full customer support experience across Clio's core practice management platform and Clio Work, our intelligent Legal AI assistant — with a mandate to build a team where every Clion is focused on the complex, high-value interactions that require real expertise, judgment, and relationship depth — while AI agents handle the rest.
You won't just be managing queues and SLAs. You'll be deploying AI support agents, building AI voice channels, and scaling your team's ability to identify and convert Customer Success Qualifi...