Shape the future of customer experience as the Senior Director of Customer Operations at Scribd. Lead a transformative role across four brands, leveraging technology and AI for operational excellence.
Scribd seeks a visionary Senior Director to redefine Customer Operations. This role requires a strong leader with at least 12 years of experience in customer support and operations, guiding teams through technological transitions, including AI integration. You will oversee strategy, architect a unified operating model, and enhance the customer journey across diverse touchpoints.
Key Responsibilities: • Define and own the vision for Customer Operations • Architect a unified operating model for multi-brand support • Shape operating plans aligned with growth objectives • Advocate for resources and support across the organization • Monitor industry trends and AI advancements