Shape the future of cloud services at SAP as a Senior Database Expert for Cloud Operations. Your role will emphasize delivering high-quality database support and optimizing HANA operations.
You will guide the Enhanced Operation Service within SAP Enterprise Cloud Services, focusing on high standards of service delivery. With over 10 years in database technologies, you will tackle incidents, improve service reliability, and lead initiatives that enhance customer satisfaction. Your proactive approach will enable you to stabilize and optimize SAP environments effectively.
Key Responsibilities: • Ensure service delivery excellence by managing KPIs and SLAs • Offer deep technical support in HANA and other databases • Resolve major incidents and ensure swift recovery • Drive automation and streamline operational processes • Conduct thorough analyses of performance issues and outages