Overview

The Opportunity

We are looking for a proactive, growth-minded Senior Data Analyst / ML Engineer with a minimum of 5 years of experience in analyzing high-volume data and delivering strategic insights. This is a unique growth-track role: you will start by mastering our data landscape through advanced dashboarding and telemetry analysis, then rapidly transition into building and maintaining the predictive models that drive our customer success. If you are someone who isn't just looking for a ticket to solve, but wants to understand the why behind the numbers to proactively prevent customer issues, you’ll fit right in.

The Roadmap

• Phase 1 (Domain Mastery & KPI Strategy): You’ll dive deep into our telemetry and customer profile data. You will define the Key Performance Indicators (KPIs) that matter most and build high-impact Tableau dashboards to track them
• Phase 2 (ML Innovation & Production): Once yo...