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Senior Data Analyst, Customer Success

Hospitality Full Benefits Career Growth
Company

SurveyMonkey

Location

ottawa, Canada

Posted

June 04, 2026

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About This Opportunity

Senior Data Analyst, Customer Success

Join the SurveyMonkey team and play a pivotal role in shaping customer experience and success. We combine powerful capabilities with intuitive design to serve every use case, from customer experience to employee engagement and market research.

Responsibilities

  • Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning.
  • Design and maintain scalable reporting tools and dashboards to track operational efficiency and key business metrics.
  • Analyze complex data to diagnose issues, telling a compelling story that drives strategic action and executive decision‑making.
  • Leverage Salesforce, Gainsight, and Gong to generate performance analytics against CS metrics.
  • Collaborate with Finance, Sales Ops, and Systems to deploy and optimize Customer Success business processes.

Qualifications