Join PwC as a Senior CyberArk Support Engineer, utilizing your expertise in cybersecurity to defend organizations against threats. Engage in proactive support and enhance vulnerable systems with your advanced skills.
In this pivotal role, you'll leverage 4-7 years of CyberArk Secrets Management experience while focusing on advanced technical troubleshooting and incident management. You will handle PIM support operations, ensure adherence to SLAs, and conduct calls with diverse teams to address challenges. Document detailed solutions and participate in continuous improvement initiatives for enhanced service delivery.
Key Responsibilities:
• Troubleshoot and resolve issues related to Conjure and CyberArk
• Conduct incident management calls with key stakeholders
• Maintain documentation on problem solutions in a knowledge base
• Apply technical fixes in both environments
• Plan and deliver new support initiatives efficiently
Requirements:
• 4-7 years CyberArk Se...