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Senior Customer Success Manager - Enterprise

Hospitality Full Benefits Career Growth
Company

RouteThis

Location

remote, Canada

Posted

June 05, 2026

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About This Opportunity

RouteThis – Senior Customer Success Manager – Enterprise

RouteThis is a Waterloo-based B2B software company whose time has come to level up! We’re on a mission to intelligently automate customer support experiences with a market-leading platform that keeps WiFi connected homes future-optimized. RouteThis solutions are changing the world of WiFi installation and support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

In this role you will:

  • Drive overall ownership of a portfolio of Enterprise accounts ($250k-$1.5 million ARR each), including risk identification and management, program definition and execution, customer health and renewal.
  • Build deep, diversified relationships at all levels for owned accounts and communicate effectively with different audiences within customer accounts and RouteThis.
  • Manage changes in executive leadership a...