Lead customer success efforts at MaintainX as a Senior Customer Success Manager for enterprise accounts. Drive value and retention through agile, tailored communication and analytical insights.
As part of MaintainX, you will manage a significant portfolio of $2M across over 200 enterprise clients. With three years of experience in Customer Success, you'll communicate effectively with C-suite executives and leverage customer data to identify risk and opportunities. Collaboration with internal teams will be key to designing scalable programs that resonate with your clientele.
Key Responsibilities: • Oversee a portfolio of $2M across 200+ accounts • Deliver polished interactions with executive stakeholders • Analyze engagement metrics to refine success strategies • Develop automated campaigns and onboarding experiences • Work with cross-functional teams to align account strategies