Drive impact and customer relations as a Senior Customer Success Manager with Blackbaud. This role focuses on K-12 education, higher education, and nonprofits across Canada.
In this impactful position, you will manage a portfolio of approximately 75 customers, ensuring they realize value from our solutions. Your expertise in the Canadian social impact sector will help guide customer engagement, retention, and strategic growth. By leveraging data insights, you will advocate for client needs internally and collaborate across teams for optimal results.
Key Responsibilities: • Build trusted relationships with senior customer stakeholders • Develop and deliver executive business reviews and success plans • Use data insights to identify opportunities for improvement • Collaborate with Sales and Support to enhance customer experience • Advocate for customer needs influencing product enhancements