This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Canada.

In this role, you will act as a trusted advisor to a portfolio of mid‑market and enterprise customers, ensuring they achieve measurable and sustained value from the platform. You will own post‑sale relationships end‑to‑end, driving adoption, retention, and expansion across strategic accounts. Working closely with Product, Engineering, Sales, and Support teams, you will translate customer needs into actionable outcomes and improvements. This is a highly autonomous role where you will lead success planning, QBRs, and risk mitigation initiatives. You will play a key part in strengthening long‑term customer satisfaction and influencing renewal and growth outcomes. The environment is fast‑paced, collaborative, and highly focused on customer impact and continuous improvement.

Accountabilities

In this role, you will mana...