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Senior Customer Service Analyst - Logistics and Foreign Trade

Hospitality Full Benefits Career Growth
Company

MCC Label

Location

santo andré, Brazil

Posted

May 26, 2026

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About This Opportunity

Multi-Color Corporation (MCC Label), a global leader in label solutions.

Senior Customer Service Analyst

Benefits

  • Medical plan
  • Dental plan
  • On-site meals
  • Basic food basket
  • Parking
  • Transportation allowance
  • Birthday day off
  • TotalPass

Location

MCC Label – Louveira, SP, Brazil

Main Activities

  • Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service
  • Record, monitor, and resolve customer requests, complaints, and questions
  • Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
  • Monitor deadlines and ensure compliance with agreed SLAs
  • Identify opportunities for improvement in customer service processes and customer experience
  • Keep records updated in the system (CRM...