Drive transformation at RBC as a Senior CRM Business Systems Analyst. Lead the development of a next-generation Salesforce FSC application and ensure seamless collaboration across teams in a dynamic environment.
This full-time role focuses on managing a three-year CRM Modernization program within Capital Markets. You will utilize your business analysis skills to capture requirements, lead scrum meetings, and build strong relationships with stakeholders and vendors. As a key player in this high-profile project, your technical acumen will be essential in delivering functional solutions to over 3,000 users globally.
Key Responsibilities:
• Lead requirements planning and documentation for CRM solutions
• Collaborate on technical designs with development and quality teams
• Facilitate clear communication with stakeholders across teams
• Manage project risks in cooperation with product management
• Mentor junior analysts to enhance team capabilities
Requirements:
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