The Senior Conversational AI Delivery Lead for LATAM is the hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America. Operating at the intersection of AI engineering and client delivery, this role translates complex CX requirements into production-ready implementations while serving as the founding anchor of a regional Delivery pod that will grow under their technical leadership.

Accountabilities

• Own end-to-end technical delivery quality for assigned LATAM client engagements, from design through go-live and hypercare.
• Serve as the technical anchor and de facto standard-setter for the emerging LATAM Conversational AI Delivery pod.
• Act as the primary regional technical authority for Omilia delivery, bridging LATAM clients with Athens HQ and global hubs.
• Define and go...