Step into a Senior Content Strategist role with Scribd, Inc., where you'll shape the self-service customer journey and optimize help center resources.
In this role, you will act as a customer experience architect, using your strong writing capabilities and high-level strategic thinking. You will collaborate with internal teams to ensure effective communication and consistently monitor key usability metrics. By owning content strategy, you will enhance operational efficiency within the Help Center while ensuring a robust customer experience.
Key Responsibilities:
• Architect self-service content journeys for customers
• Implement a detailed strategy for Help Center management
• Report on performance metrics and effectiveness
• Coordinate language consistency across internal resources
• Manage translations and content updates for global access
Requirements:
• 3+ years in help center management or related field
• Proven cross-functional leadership abilities