Enhance public investor relations as a Senior Complaints and Inquiries Specialist in a hybrid work model. Ensure every investor feels supported while addressing their queries effectively.
In this pivotal role, you’ll serve as the primary contact for public investor complaints. Your focus will be on delivering precise information regarding complaint procedures while managing complainants' expectations. Staying updated on market issues will bolster CIRO's regulatory influence as you navigate inquiries and enhance services.
Key Responsibilities:
• Act as the first contact for investor complaints
• Provide consistent information about complaint processes
• Collect, analyze, and respond to inquiries clearly
• Record and manage all complaints in the system
• Identify key trends and elevate concerns as needed
Requirements:
• Empathy and a strong desire to help investors
• Exceptional written and verbal communication skills
• Detail-oriented with a focus on acc...