Shape the future of customer engagement with Bell Canada as a Senior Cloud Solution Architect in Amazon Connect. Lead the technical delivery of CCaaS solutions for enterprise clients in a hybrid setting.
This role demands a seasoned architect with over 7 years in enterprise IT solutions, emphasizing cloud-based contact center transformations. Key tasks include overseeing the architectural design of Amazon Connect deployments and ensuring alignment with business goals. Your prowess in AI will guide advanced capabilities in customer interaction.
Key Responsibilities:
• Define and document scalable Amazon Connect architectures
• Oversee partnerships with system integrators for project success
• Design integrations with AWS and enterprise systems
• Lead Conversational AI and machine learning implementations
• Direct migration from legacy contact center infrastructures
Requirements:
• 7+ years in enterprise solutions architecture
• 3+ years focused on cloud con...