Transform client experiences as a Senior Site Reliability Engineer in batch management. Provide cloud-based solutions for SimCorp Dimension users in a hybrid work model.
In this senior role, you will support service delivery by managing incidents and collaborating with global teams. Your responsibilities will include maintaining service standards while leveraging your expertise in cloud platforms and service workflow management. You'll need to effectively utilize your knowledge of financial services software to address client issues and enhance user satisfaction.
Key Responsibilities:
• Operate with minimal supervision to resolve incidents
• Provide timely updates to clients on service status
• Work collaboratively for effective problem resolution
• Align solutions to SCDaaS service delivery standards
• Update knowledge base continually for optimal client support
Requirements:
• 3–5 years in a technical site reliability engineering role
• Job scheduling an...