Location: on‑site Toronto/Markham, Ontario, Canada or remote within Canada.
Key Accountabilities
Act as a lead and primary contact with the client, building and maintaining relationships through work deliveries, solution designs, issue resolution, and escalations.
Act as primary contact with CTT Users for the Everest IWRS/IRT and eDiary team via the CTT Helpdesk telephone or Helpdesk email accounts.
Support client request and issue analysis, problem solving, and resolution, working closely with CTT Developers, internal Everest Data Management, Clinical Operations, Project Management, Quality and Compliance, and Statistical and Programming teams.
Perform medium‑complexity drug management analysis and forecasting as required to ensure site and study drug inventory is managed effectively.
Monitor data generated within CTT to ensure accuracy and quality. This includes daily ch...