Lead client success initiatives as a Senior Client Success Manager focused on Microsoft Business Applications. Ensure exceptional delivery and governance across a variety of projects while creating value for stakeholders.
This leadership role requires strategic oversight of client success, including managing relationships with senior stakeholders and guiding a team of Client Success Managers. Your responsibilities involve establishing operational excellence, mitigating risks, and tracking performance metrics to ensure high satisfaction and compliance. A strong advisory presence will be crucial for driving client outcomes.
Key Responsibilities:
• Establish strategic client success frameworks
• Oversee end-to-end delivery for Microsoft engagements
• Maintain portfolio financial management and accountability
• Develop and mentor team leaders for success
• Implement continuous improvement initiatives
Requirements:
• 8–12+ years in Client Success or related fields...