Drive operational success as a Senior Client Services Manager. Lead global service delivery, manage contracts, and implement improvements to meet client expectations and satisfaction.
This senior role emphasizes building strong partnerships with clients and internal teams while overseeing critical service delivery processes. You'll leverage insights to enhance client relationships and ensure performance metrics are consistently met. Your leadership will help shape a positive client experience that fosters retention and satisfaction.
Key Responsibilities: • Establish robust operational and commercial client relationships • Oversee service delivery to align with contractual agreements • Share insights on trends for service improvement • Maintain a Client Service Plan with specified actions and updates • Conduct business reviews to track performance against client needs