We are seeking a highly experienced CCaaS Senior Engineer with deep expertise in Google CCAI, Five9, and AWS Connect ecosystems. The ideal candidate will architect and implement scalable cloud contact center (CCaaS) and conversational AI solutions, leveraging Google Cloud Platform (GCP), modern DevOps practices, and enterprise integration patterns.

This role involves designing end-to-end customer experience platforms, leading migrations from legacy contact centers to CCaaS, and delivering secure, scalable, and intelligent omnichannel solutions.

Key Responsibilities

• Design and implement scalable CCaaS and IVA solutions using Google CCAI (Dialogflow CX)


• Build conversational IVR systems including NLU/NLP, intent modeling, flow orchestration, STT/TTS, and webhook integrations


• Architect secure and resilient cloud infrastructure...