🌴 JobsLeisure.com

Where Work Meets Adventure

← Back to Leisure Jobs

Senior Call Center Manager, Collections

Hospitality Full Benefits Career Growth
Company

BMO

Location

toronto, Canada

Posted

June 05, 2026

Start Your Adventure

Join our team and work where others vacation

Apply Now

About This Opportunity

Key Responsibilities

Senior Manager of Call Center Collections oversees strategic and operational performance for an inbound‑and outbound collections contact center.

Key responsibilities include:

  • Leadership & Operational Management

    • Lead and develop a high‑performing team of managers, supervisors, and collection agents across inbound and outbound operational units.
    • Set performance expectations, coach leaders, and cultivate a culture of accountability, engagement, and service excellence.
    • Oversee daily operational activities including queue management, workflow allocation, agent utilization, and adherence to schedules.
    • Drive consistent execution of collection strategies to maximize recovery while maintaining compliance and customer respect.
  • Performance Management & KPI Ownership

    • Own all call center collect...