We’re looking for a strategic professional to drive enterprise-wide process improvements and transformation initiatives. In this role, you’ll partner with stakeholders to analyze complex, evolving operations, identify high-impact opportunities, and deliver measurable improvements in operational efficiency, customer experience and revenue enablement.
You’ll operate in a fast-moving environment with multiple transformation initiatives underway, where prioritization, clarity and strong execution are critical. You will lead complex, cross-functional programs, leverage data to inform decision-making, and influence stakeholders to deliver impactful, sustainable change across the organization.
**Location:** You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
**Reporting Relationship** : You will report to the VP, Customer Operations.