Transform contact centre operations as a Senior Business Systems Analyst focusing on Amazon Connect. Enhance stakeholder communication and migrate from legacy systems with your expertise.
In this senior analyst role, you will lead the modernization of contact centre processes. Collaborating with various business units and technology specialists, you will gather and refine essential system requirements. With over 7 years of experience in contact centre environments, your leadership will be key to effective transitions.
Key Responsibilities:
• Lead comprehensive requirements gathering for the contact centre
• Guide migration from legacy systems to Amazon Connect
• Document detailed business and system requirements
• Partner with technical teams for delivery and testing
• Enhance stakeholder communication between business and IT
Requirements:
• Over 7 years as a Senior Business Systems Analyst
• Robust knowledge of contact centre solutions
• Practical expe...