Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
Applying re‑engineering/lean concepts to promote business improvements through alternative, cost‑effective service delivery approaches
Highly proficient using MS Office products and collaborative tools such as Miro
Job Description
Technical
Lead and conduct business analysis at varying levels of detail wi...