What You'll Be Doing

As a Senior Associate, Regulatory Complaints, in CIBC’s Regulatory Complaints Team, you will be responsible for working to effectively investigate and respond to client complaints of a regulatory nature. You will recommend corrective action across multi-segment lines as it pertains to regulatory requirements. In this role, you will apply advanced understanding of inherently high-risk processes and regulatory requirements for licensed Registrants; utilize strong problem‑solving skills to investigate, analyze, and provide informed recommendations on compliance issues; quality operational controls, risk assessment, and control activities. You will use independent judgement to determine methods and approaches to work, liaising with internal and external sources to obtain, provide, verify, and discuss information and best practices. Acting as a resource integrator for your area, you will independently document findings of research, analysis, and calculat...