Drive operational improvements at CIBC as a Senior Business Analyst based in Toronto. Leverage your expertise to craft innovative solutions for enhanced client service.
In this pivotal role, you’ll be a key advisor to leadership, enhancing client experiences through effective project management and strategic business operations. Analyzing complex data, you'll develop proposals and oversee initiatives that align with CIBC’s client-centric objectives. Build productive relationships with partners to foster a collaborative environment in achieving operational excellence.
Key Responsibilities:
• Advise on client experience improvements with relevant data
• Develop and manage relationships with business leaders
• Document and train staff on operational changes
• Lead focus groups aimed at enhancing service effectiveness
• Provide regular updates and reporting on operational initiatives
Requirements:
• At least two years of experience in financial services
• Prov...