Enhance guest satisfaction as a Senior Analyst in Guest Care at Restaurant Brands International's Toronto office. Your expertise in managing escalated issues will be crucial in driving brand loyalty.
Join Restaurant Brands International, a global powerhouse in quick service dining, as you tackle complex guest issues with a focus on continuous improvement. In this role, you’ll analyze trends and collaborate cross-functionally to ensure a cohesive guest experience across iconic brands like BURGER KING® and FIREHOUSE SUBS®. Your role will be onsite five days a week, making a direct impact on guest relations.
Key Responsibilities:
• Handle complex guest issues with thorough investigation processes
• Serve as escalation expert, guiding team solutions
• Maintain relationships with external partners for operational success
• Ensure proper triage and resolution of guest concerns
• Analyze guest care volume for actionable insights
Requirements:
• Minimum 2 years in cu...