Join RBC as a Senior Operations Analyst in Toronto, leading operational support for critical banking applications. This role entails managing system changes and troubleshooting in a dynamic environment.
As a pivotal team member, you will coordinate application implementations and ensure process compliance. Your technical proficiency in Mainframe and ServiceNow will enable you to drive operational improvements while tackling complex issues. This full-time position involves after-hours on-call coverage, making it essential for you to excel in decision-making and stakeholder communication.
Key Responsibilities:
• Coordinate and implement application changes efficiently
• Triage and escalate issues between support teams
• Apply innovative solutions to complex technical challenges
• Authorize changes via ServiceNow and schedule batch jobs
• Maintain documentation and manage ongoing projects
Requirements:
• Undergraduate degree in IT or related field
• Experienc...