**Senior Analyst Escalations, Customer Care - Mexico City**
Are you passionate about helping others and providing a world-class agent and partner experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst Escalations, Agents Support.
**Western Union powers your pursuit.**
In your role you will support our agents and partners network in the Americas Region to make their interaction with us pleasant and easy so they can provide a great customer experience. You will also work with internal teams and get involved on projects to enhance our support model with a focus on the following:
**Role Responsibilities**
- Support our agents and proactively contact them to obtain business intelligence.
- Collaborate with our internal teams on managing the relationship on the functional side with agents and key partners.
- Finding E...