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Secret Cleared BMC Remedy resource to for maintaining and developing ITSM-related solutions, services, best practices, and reporting capabilities to meet the IT service offering needs of the department

Hospitality Full Benefits Career Growth
Company

S.i. Systems

Location

Ottawa, Canada

Posted

March 23, 2026

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About This Opportunity

Our public sector client requires a Secret cleared BMC Remedy resource to for maintaining and developing ITSM-related solutions, services, best practices, and reporting capabilities to meet the IT service offering needs of the department.

Responsibilities:

  • Participate in the process of migrating / modernizing some of the legacy remedy applications into a new ITSM platform
  • Participate in the process of migrating the current ITSM platform to a new ITSM platform
  • Provide technical advises regarding ITSM related situations
  • Propose technical solutions to ITSM related problems and challenges
  • Maintain, troubleshoot, and support the current legacy remedy systems and its custom applications

    • Must have:

  • Experience responding to user requirements, using BMC ITSM system (Remedy 9.1 or newer)
  • Experience with BMC Developer Studio
  • Valid ITIL v3 Certification