Consistently offer professional, friendly and engaging service
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
Assist guests regarding hotel facilities in an informative and helpful way
Review all Fairmont Gold reservations to ensure requests are met
Assists guests in the Fairmont Gold Lounge with food and beverage service
Manage the work tasks between pantry, lounge and Fairmont Gold desk
Address guest concerns and react quickly, logging and notifying proper departments