Maintaining a high level of professionalism in all aspects of job performance.
Ensuring guests are warmly welcomed, recognized upon arrival, and provided with appropriate assistance.
Ensuring adherence to Fairmont standards, procedures, and practices (LQA, Forbes, etc.) by delivering high-quality colleague training, monitoring performance, and offering ongoing coaching.
Taking ownership of creating personal connections between colleagues and guests, fostering emotional luxury.
Addressing guest concerns promptly, logging them, and notifying the appropriate departments for timely resolution.
Reviewing upcoming arrivals and departures, including valet, tour groups, FIT guests, and more, to ensure seamless operations.
Supporting labor productivity goals by adjusting staffing levels to meet business demands, and assisting with the preparation of the weekly schedule and biweekly payroll.