Become a central figure at Scotiabank as a Senior Customer Experience Associate in Ontario. Focus on exceptional service and help clients navigate their financial journeys.
In this pivotal role, you will embody the heart of Scotiabank's customer engagement efforts. As a Senior Customer Experience Associate, your mission will be customer satisfaction, necessitating your adept skills in service and relationship building. You will act as a lobby leader, explore sales opportunities, and guide clients on using digital banking solutions effectively.
Key Responsibilities:
• Lead client interactions and triage requests
• Identify and act on sales potentials
• Develop lasting customer relationships
• Promote mobile banking applications
• Ensure top-tier service throughout customer interactions
Requirements:
• Strong background in customer service
• Experience conducting sales and marketing calls
• Technical proficiency in digital banking tools
• Must be avail...