Step into a leadership role at Scotiabank's Global Technology Services, managing major incidents to ensure IT stability. Engage with stakeholders to refine incident resolution processes.
As a Major Incident Officer, you will facilitate the recovery from significant business-impacting incidents, making a critical contribution to IT stability within the organization. Your role will involve coordinating communication among business and technology teams, while consistently analyzing and mitigating risks that could lead to outages. Your leadership will guide teams to implement best practices in incident management.
Key Responsibilities:
• Manage recovery efforts for high-impact incidents
• Ensure timely communication with IT and business teams
• Lead post-incident reviews for root cause analysis
• Collaborate with vendor partners to improve response times
• Identify opportunities for enhancing existing processes
Requirements:
• 5+ years in major incident managemen...